At Jhanswa Shopping FZE, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. It also outlines your rights in accordance with UAE laws and international data protection best practices.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

  • Account Information: Login credentials, purchase history, saved items, and wishlists.

  • Device & Browsing Information: IP address, device type, browser type, cookies, and pages visited.

  • Transaction Information: Products purchased, payment method, and order history.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including delivery and payment processing.

  • Communicate order updates, promotions, and important service changes.

  • Enhance website functionality, personalization, and security.

  • Comply with UAE legal obligations, fraud detection, and dispute resolution.

3. Sharing of Information

We may share your information only when necessary, and always under strict confidentiality agreements:

  • With logistics and courier providers to deliver your orders.

  • With payment gateway partners for secure payment processing (PCI DSS compliant).

  • With IT service providers, hosting partners, and analytics platforms to improve our website and services.

  • With UAE government authorities when required by law or for fraud prevention.

👉 We never sell, rent, or trade your personal information to third parties.

4. Data Protection & Security

  • All payments are secured via SSL encryption and handled through PCI DSS-compliant payment gateways.

  • We do not store your credit/debit card details on our servers.

  • Customer data access is restricted to authorized personnel only.

  • Regular audits and safeguards are implemented to protect your data against unauthorized access, disclosure, or loss.

5. Cookies & Tracking Technologies

  • Our website uses cookies to improve functionality, personalize your experience, and analyze site traffic.

  • You may disable cookies in your browser settings, but some features may not function properly.

  • By continuing to use our site, you consent to our Cookie Policy.

6. Your Rights

In line with UAE Data Protection Law, you have the following rights:

  • Right to Access – Request a copy of the data we hold about you.

  • Right to Correction – Request correction of inaccurate or incomplete data.

  • Right to Deletion – Request deletion of your personal data (subject to legal obligations).

  • Right to Restrict/Withdraw Consent – Opt out of marketing emails or withdraw consent for data processing at any time.

  • Right to Complain – Raise concerns with the UAE Data Office or relevant Data Protection Authorities.

7. Data Retention

  • We retain your data only as long as necessary to provide services, comply with UAE laws, and resolve disputes.

  • After this period, data will be securely deleted or anonymized.

8. International Data Transfers

  • If your data is transferred outside the UAE (e.g., to cloud or IT service providers), we ensure that adequate data protection safeguards are in place in line with UAE legal requirements.

9. Policy Updates

  • We may update this Privacy Policy from time to time to comply with UAE regulations or improve our practices.

  • Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Jhanswa Shopping FZE
Ajman Free Zone, UAE
📧 support@jhanswa.com